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Medication Refill Policy

Our clinic MAY NOT manage or prescribe chronic pain and/or pain and/or Benzodiazepines

  • Please contact your pharmacy 3 business days before you need a medication refill. Usually the pharmacist can refill the medication if there are fills or they will submit a refill request to our office electronically. It is your responsibility to notify the pharmacy in a timely manner when refills are needed. 
  • Approval of your refill may take up to three business days so please be courteous and request early. If you use a mail order pharmacy, please contact mail order pharmacy fourteen (14) days before your medication is due to run out. 
  • If you need a refill on a controlled substance medication that your current provider is already prescribing for you, please contact the clinic at least 3 days before you are out and allow 3 days to refill the medication. We will call you when the prescription is ready for you to pick up from our office to take to the pharmacy for refill or to inform you that your provider needs you to make a visit to refill the medication. Please bring Identification with you to pick up the Rx. We will not mail or fax them to your pharmacies. If someone other than yourself is picking up your Rx, please call the clinic to let us know ahead of time to ensure they are on your consent to discuss authorization form or per provider discretion. 
  • Medication refills will only be addressed during regular office hours (Monday- Friday times vary depending on location). No prescriptions will be refilled on weekends, Holidays, nights or after hours. Please call your pharmacy to verify if you are out of a medication before calling your provider. 
  • Some medications require prior authorization by your insurance. Depending on your insurance this process may involve several steps by both your pharmacy and our staff. The staff and pharmacies are familiar with this process and will handle the prior authorization as quickly as possible. Sometimes, only your pharmacy is notified of the approval status. Neither the pharmacy nor the provider can guarantee that your insurance company will approve the medication. Please check with your pharmacy or your insurance company for updates. This may take up to 2 weeks. 
  • It is important to keep scheduled appointment to ensure that you receive timely refills.
  • Repeated no show or cancellations will result in a denial of refills. All prescriptions require a follow up appointment every 3 to 6 months or per provider discretion.
  • If you have questions regarding medications please discuss these during your appointment. 
  • If you feel your medication needs to be adjusted or changed please contact us immediately to set up a follow up appointment. 
  • New symptoms or events require a clinic appointment. Your provider will not diagnosis or treat over the phone. 
  • We advise that you use prudent judgement and account for unexpected delays. Thank you for your patience as we work hard to provide the best care for you.